Conditions of Booking - Glebe Cottage - 2020

  • Bookings made directly with us at Glebe Farm Cottage are subject to the terms and conditions stated below.
  • Bookings made via any third party agency (eg AirBnB, Holiday Lettings) are subject to the terms and conditions of the agency as stated on their website and booking information you receive from them.

CONFIRMATION OF BOOKING

  • Your booking is not confirmed until deposit payment is received. This is requested within 24 hours of your holiday date being agreed.
  • It is your responsibility to check the details of the booking dates are correct in the correspondence received from us.

PAYMENT
Bookings must be accompanied by one third deposit. The remainder is due at least eight weeks prior to the start date of your holiday. Bookings made less than eight weeks prior to the start date of your holiday must be accompanied by the full payment. Bookings for short breaks must be paid in full at the time of booking. Reminders are not issued. Non-payment by due date is deemed to be cancellation of your holiday.

METHOD OF PAYMENT
We accept payment in GB £ by bank transfer.

HOLIDAY INSURANCE
We strongly recommend you take out holiday insurance to cover the cost of your holiday should you have the need to cancel.

CANCELLATION
If you have to cancel your holiday, you must notify us immediately by telephone and confirm in writing.

In the case of cancellation any deposit is forfeited. You may be due a partial refund of the balance dependent on when you provide notice of cancellation, as follows:

  • Less than 28 days notice – no refund due
  • 28-42 days notice – 20% of the total cottage/pottery activity costs
  • 42-56 days notice – 40% of the total cottage/pottery activity costs

We will endeavour to make any refund due within two weeks of notification of cancellation.

CHECK IN
Cottage is available after housekeeping to arrivals after 4.00 pm. The cottage will be unlocked so please check yourselves in.

DEPARTURE
you must vacate the cottage by 10:30am. Please leave the keys on the hanger inside the kitchen.

GUESTS
Occupation of the cottage and use of the facilities are limited to guests named on the booking form. Should you wish to make alterations to the names or numbers of guests please ensure that you have our prior permission. We may refuse entry to the entire party if you fail to observe this or any other booking condition. The person making the booking must be over 18 and certifies that he or she is authorised to agree the booking conditions on behalf of all other members of the party.

HEATING
We include the cost of central heating for up to 8 hours per day. A bundle of logs and kindling are provided. If more are required please purchase from the garage in Torrington.

SAFETY
You are responsible for your own safety and that of any of your guests and children in your care at all times. You are responsible for the supervision of any children in your care at all times. We do not accept liability for any personal injury, loss, damage or theft of your property/money however caused or sustained.

PETS
Where permitted by prior arrangement, guests must agree not to leave their pets alone in the cottage. Dogs must be kept on a lead on Glebe Farmhouse land at all times. Guests will be held responsible for any damage caused by their pets.

SMOKING
For the safety and comfort of all our guests, smoking is strictly prohibited inside Glebe Cottage at all times.

BREAKAGE/DAMAGE
Guests are responsible for the cottage and its contents during the hire period and must reimburse ourselves for any breakages or damage on request. We reserve the right to charge for any damage and breakage and require guests to report any incidences immediately. Please leave the clean and tidy on departure. We operate a policy of constant maintenance and improvement and therefore there may be some alterations to the facilities advertised.

By confirming your booking you are agreeing to the above terms of booking.

Jax 07740863140
David 07721919365
www.glebefarmhouse.co.uk

 

10 03 2020